Privacy Policy
This policy outlines how SPWES collects and uses your personal information through our products and services, your rights regarding that information, and the security measures we implement to protect it.
The Privacy Policy explains how SPWES LLC ("SPWES," "we," "us," or "our") collects, uses, and discloses personal information. We are committed to maintaining your trust and adhere to principles such as parity of authority and responsibility, clear purpose, minimization and necessity, security, data subject participation, and openness and transparency. We will implement appropriate security measures to protect your personal information in accordance with industry standards and applicable laws.
Personal information refers to any recorded data, whether electronic or otherwise, that can be used alone or in combination with other data to identify an individual.
Please read this policy carefully before using our products or services to understand how we protect your personal information. By agreeing, you acknowledge that you fully understand the terms regarding information collection, usage, and your rights to your personal information. If you do not agree with the terms, we will be unable to provide the related products and services.
The Privacy Policy covers the following topics:
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What Personal Information Do We Collect?
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From Where Do We Collect Personal Information?
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How Do We Use Your Personal Information?
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How Do We Disclose Your Personal Information?
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How Can You Exercise Your Privacy Rights and Choices?
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How Can You Contact Us About Privacy Questions?
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Other Privacy, Security, and Legal Information
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Changes to This Privacy Policy
1. What Personal Information Do We Collect?
A. Identity and Contact Information
Includes details that identify you, such as your name, date of birth, email address, phone number, shipping and billing addresses, and customer ID.
B. Payment and Purchase Information
Pertains to details related to your transactions, including payment methods, shopping cart contents, delivery details, order ID and purchase history.
C. Correspondence/Chats
Covers information from your interactions with our customer service, including written communications like emails or chat messages and phone calls with our teams or employees.
2. From Where Do We Collect Personal Information?
A. From You
We collect the personal information you provide when you make a purchase, contact our customer service team via chat or phone, verify your credit card, arrange a delivery, or return a purchase. By doing so, you consent to the collection and use of this information for those specific purposes.
B. Automatically
We automatically gather certain information when you visit our website or apps or interact with our ads.
3. How We Use Your Personal Information?
We use your personal information to provide the products you've ordered, deliver customer service, enhance website functionality, improve our products and services, and personalize both your shopping experience and our communications with you.
4. How Do We Disclose Your Personal Information?
We do not disclose your personal information outside of SPWES without your consent, except as outlined in this Policy.
A. Service Providers
We may engage third-party companies to provide services on our behalf, such as shipping orders. These providers have access to personal information only as necessary to perform their services and are contractually required to maintain its confidentiality and security. They are also subject to contractual restrictions on how they can use your information.
B. Government, Courts, and Law Enforcement
We may disclose your personal information to government agencies, courts, or law enforcement to comply with legal obligations or if you violate our Terms of Service.
5. How Can You Exercise Your Privacy Rights and Choices?
A. Updating Your Account Information
You can review and update your SPWES account information by signing into your online account at any time.
B. Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
6. How Can You Contact SPWES?
For inquiries about our privacy practices, please email us at support@spwes.com.
For questions about products or services, contact our Customer Service team at support@spwes.com.
To access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please reach out to our Privacy Compliance Officer at support@spwes.com.
7. Additional Privacy, Security, and Legal Information
A. Children
We do not knowingly collect or solicit personal information from children under 13. By using this site, you confirm that you are of legal age in your state or province of residence or that you have consented to allow your minor dependents to use this site.
B. International Users
By providing SPWES with your information, you consent to its transfer and storage on our servers in the United States and worldwide. The information collected may be subject to international and U.S. federal and state laws. If you access our site from outside the U.S., please be aware that data protection and privacy laws may differ from those in your country. By using our site, you consent to the transfer and use of your personal information in accordance with this Policy.
C. Security
We employ reasonable security measures to protect your information. However, no data transmitted over the Internet can be guaranteed 100% secure. Personal information collected on our site is stored in secure operating environments not accessible to the public. To help protect your personal information, avoid sharing your SPWES account password with others. If you wish to cancel your SPWES account, log in, select "Account," then "Personal Information," and choose "Delete Account." If you become aware of any unauthorized use of your password, contact Customer Service immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, legal requirements, or customer feedback. Updates will take effect immediately upon posting on our website, with the "last updated" date revised accordingly. For significant changes in how SPWES uses your personal information, we will notify you through an additional statement on our website or by sending a notification. We encourage you to review this Privacy Policy regularly to stay informed about our practices and your options.
