Shipping Policy
Finding Inspiration in Every Turn
1. Stock Availability
While we strive to keep stock counts accurate on our website, discrepancies may occasionally occur. If we are unable to fulfill all items in your order at the time of purchase, we will ship the available products and notify you about the back-ordered item. You can then choose to wait for restocking or request a refund.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order. These costs will be added to your total purchase amount.
3. Delivery Terms
a) Estimated Delivery Time
Delivery times depend on the shipping method selected. Standard shipping typically takes 3–5 business days, while express shipping usually arrives within 3 business days.
b) Order Tracking Notifications
Once your order has been dispatched, you will receive a tracking link allowing you to monitor the shipment's progress with the latest updates from the shipping provider.
c) Order Tracking Tips & Considerations
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Shipping times may vary during peak periods.
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If your order has not shipped within three business days, you will receive an email notification.
Possible reasons for delays include:
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High order volume
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Items on backorder
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High demand leading to out-of-stock items
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Shipping addresses outside the continental United States
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Payment issues during order placement
For further assistance, please contact us at support@spwes.com.
4. Parcels Damaged in Transit
If your parcel arrives damaged, please reject it from the courier if possible and contact our customer service team. If you were not present at the time of delivery and the parcel is damaged, please reach out to customer service for further instructions.
5. Cancellations
You may cancel your order at any time before it has been dispatched. If the order has already been dispatched, please refer to our refund policy.
6. Insurance
Parcels are insured for loss and damage up to the value specified by the courier.
